![]() We would love to have everything arrive on time as expected with firm release dates like movies. If there is no update available, we will then change over the month or time frame of every existing Pre-order once the previous month or quarter has ended and start asking for an update from them. If an update is provided by the manufacturer that a product will be delayed significantly due to production or distribution slowness, we send out notices in advance to keep our customers aware. That doesn't stop us from asking and keeping the listings up to date though! We may not receive any updates on products until they are in transit to our facility. Often, very little information about the exact arrival and/or ship dates for our products is provided to us. ![]() Please feel free to review our entire shipping and refund policies."Online retailers are at the mercy of suppliers and manufacturers regarding pre-orders. This is an abridged version of our shipping policy. Rest assured that we offer a 100% refund if your collectible does not arrive at its destination after four months of the shipping date. In our experience, it may take as many as four months to arrive depending on the chosen shipping method and ship-to country. Unfortunately, there are sometimes delays on international orders. International shipments may be delayed by up to 120 days - We do everything we can to ensure you receive your order as quickly as possible. International orders are not eligible for free shipping. However, we do ship most collectibles internationally! Rates will be based on the weight/dimensional weight of your order and final delivery location. Items may ship separately if they are being fulfilled from separate locations.ĭo you ship outside the US? Currently we cannot ship our apparel items outside the US. Items will ship together if they’re in stock and being fulfilled from the same location. We will ship what’s readily available ahead of other items to ensure you get your merch as soon as possible. Some of our tees are made to order and thus take a bit longer to ship. Pre-orders will ship once they come into stock. How do I change my delivery address? Please contact Requests need to be made within 24 hours of the order being placed as our fulfillment services immediately begin processing orders.ĭo some orders come in multiple packages? If your order contains pre-order and in-stock items, you will be sent multiple shipments. Collectible items are shipped via UPS, FedEx, USPS, or UPS Mail Innovations (for international only). ![]() How do you charge shipping? The IGN Store charges flat rate shipping based upon order weight. The free shipping threshold or excluded items is subject to change without notice. LEGO products are also excluded from free shipping. Individual collectibles costing over $100 or weighing over 3 lbs do not qualify for free shipping. Customers are offered free shipping for orders of $100 or more. Most collectible items are also available for international shipping.įree shipping policy - IGN Store offers free shipping on select orders. Please allow for three to five days for tees to be printed and 72 hours for orders for in-stock items to be processed. IGN Store ships to all 50 US states, US protectorates, APO and FPO addresses, and PO Boxes. Postage fees and free shipping thresholds for pre-orders are calculated separately from in-stock items based on estimated release date. Release dates are tentative and subject to change. DOOM, id, id Software and related logos are registered trademarks or trademarks of id Software LLC in the U.S. (C) 2021 Bethesda Softworks LLC, a ZeniMax Media company.
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